Shipping Policy
International Shipping
We are not responsible for any delays caused by customs, as we have no control over customs procedures. Tracking information will be provided as soon as it becomes available.
Estimated Delivery Times (excluding weekends/holidays):
a) United States ~ 3–8 business days (tracking available)
b) Rest of the World ~ 3–12 business days (depending on available tracking systems)
Shipping Delays – Although rare, shipping may take longer than expected. Unfortunately, shipping times and any unforeseen delays during transit are beyond our control. We kindly ask for your patience and understanding. In such cases, if tracking information is not updated for more than 30–60 business days, we will resend the product.
Delays are more likely to occur during the busy holiday season (November–December), promotional periods, or other high-demand times.
Processing Time vs. Shipping Time
Processing time (3–5 business days) is separate from shipping time and must be added to the total delivery time. Orders generally take 4–6 business days to be fully processed (inspection, packaging, handover to logistics, and dispatch from the post office).
Once your order has been processed, it will be picked up by the assigned shipping carrier. An email with tracking details will be sent to you and can also be checked on our website.
Processing Time Delays – In rare cases, processing may take longer than the estimated timeframe. During holidays, promotional events, or other busy seasons, processing time may also be extended. We strive to ship as quickly as possible and kindly ask for your understanding in such cases.
Order Cancellations
Once an order has been received and processed, it cannot be canceled.
If you request to cancel an order within 30 minutes after it has been placed, a $20 transaction fee per order will apply.
If we have already notified you that your order has been processed, the order can no longer be canceled.
If you wish to cancel an order you just placed, please email us as soon as possible at cs.help365@gmail.com.
Contact Information
Phone +1 (559) 400-8139
Email cs.help365@gmail.com
Business Address 5745 Spring St, Buena Park, CA 90621, USA